Emergencies

equine emergenciesWe know how distressing an emergency can be. In an emergency please call 01242 806772.

If your call is urgent and you don’t get through immediately please text “URGENT” to‭ 07894 587991

COVID-19: During this time you may find it harder to get through on the phone as we have moved to a single phone line in order to enable our team to work from home as much as possible

Our vets are providing a 24/7 service for emergencies and we have contingencies in place for illness and isolation

The following numbers can also be used if you are unable to get hold of someone:

Emergency mobile: ‭07894 587991

Emma mobile: 07795 380009

Mike mobile: 07850 790559

Lindsay mobile: 07773 428122

If your call is not answered then please call Three Counties Equine Hospital directly on 01684 592099.

If your call isn’t urgent please send an email : info@cheltenhamequinevets.co.uk

Video consultations 

We have also been doing video consults in order to try and minimise the need for a visit if possible. This has been working really well as long as you have 4g and 2 or more bars of mobile reception (or wi-fi). It enables us to direct you with your mobile to what we want to see real time, so it is more valuable to us than looking at photos or videos that you might take and send in. We are making a small charge but this is less than a normal examination fee and there is no visit fee! If we then have to come and see your horse we will not charge for the video consultation. If you would like to arrange a video consult please get in touch by email info@cheltenhamequinevets.co.uk or text Emma on 07795 380009

In general:

When requesting an emergency visit it is helpful if you provide the following details:-

The owner’s name, exact location of the horse, brief details of the emergency, full contact details

If possible please keep your telephone contact line free until the vet has contacted you.


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